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Frequently Asked
Questions
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How to work with your template (Instructions)Upon purchasing, you'll be prompted to download a PDF. On page 1 of your PDF, click on the red button of which template size you would like to access. This will open up your file in Canva. If you already have an account, it will prompt you to sign in, if you don’t have an account, you will be prompted to sign up. Our templates feature elements that are available with Canva’s free subscription. Our template bundles feature unique designs in different formats for a variety of social media uses, including Instagram and Facebook. Please note that some of the elements within the varied formats may have been intentionally rearranged to better fit the layout of that particular format. Customizing your templates Upon opening the template you wish you work with, you can access Canva’s drag-and-drop tools if you wish to change the font styles, text content, design elements or imagery. You can also resize any of the content, change colors or add to the designs however you like. Within your Canva editable files, some content may be "locked" or grouped together. If you have trouble unlocking or ungrouping, or notice anything that needs our attention, please contact us. Saving your customized templates Canva’s platform will automatically save your templates to your accounts dashboard. You can easily rename and organize files into folders. Exporting your template Once you have customized your template, or simply want to export the template as is, click on the “Share” button in the top right corner, then “download” and choose which settings you prefer. We recommend exporting a JPG file in medium-large file size for best quality.
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Terms & ConditionsUpon placing your order, you'll receive a PDF File containing links to your Canva template in it's various formats. As our templates are digital products, all sales are final with no refunds. If there is a problem with your order, please contact us. By purchasing our digital products, you agree to use the provided templates only for your personal or professional use, and not to distribute or share the template link with others. You are not permitted to create or sell products that utilize the assets provided in this product, including but not limited to: • Print-on-demand products • Digital templates for sale (e.g. Canva templates) These restrictions are in place to protect the intellectual property and value of the original creator of these assets, Tall Oak Studio. Please note that sales activity and competitor listings are closely monitored. By purchasing this product, you acknowledge that you have read, understood, and agree to abide by our terms & conditions.
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License AgreementOur Personal & Professional Use License is included with our template products. It grants you the right to use and modify our templates for your personal or professional use, allowing you to customize and adapt them to fit your unique voice, brand and style. You are not permitted to sell our templates, edited or unedited, as an "end product". This means that you cannot resell the templates as a standalone product, but you can still use them as part of your overall marketing strategy. You are free to use our templates as many times as you like, and share them with your internal team or colleagues if necessary. However, we kindly ask that you do not share these templates with individuals or companies outside of your organization or circle, to protect the intellectual property and value of our work.
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Refund & Return PolicyDue to the digital nature of this product, all sales made are final. There will be no refunds or exchange of items once a purchase is complete. For technical difficulties and other inquiries, please contact our customer service at info@talloakstudio.com.
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DisclaimerPlease be aware that some of the digital products we sell may feature generated content, such as text and/or imagery that may contain realistic scenes, subjects or textures. In preparation for designing our products, we diligently conduct a proper research study on our products' subject matter to ensure the highest quality and most credible content is included. This content is suitable for sharing on your personal or professional platforms. If you have any questions, please contact us. The imagery, text and elements used in our templates are either included by Tall Oak Studio or have been added from Canva's free library, available for you to use in your template with their free subscription. Please note that these templates are being sold by Tall Oak Studio. The sale of these templates is not affiliated with Canva. Canva is not liable for these templates. If you have any questions or inquiries, please contact us.
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How many times can I use these templates?You are free to use these templates as many times as you like, and share them with your internal team or colleagues if necessary. However, we kindly ask that you do not share these templates with individuals or companies outside of your organization or circle, to protect the intellectual property and value of our work.
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